Ann Cooper

Recent Assignments:

 

Experience and Expertise:

Ann C. Cooper is an experienced speaker and trainer in cross cultural communication. Drawing on her own experiences from growing up in a Hispanic community in New Mexico to being a general contractor, experienced in employing and managing a diverse workforce, Ann specializes in providing cross cultural training that helps executives, managers and front line employees

understand how the difference in cultures affects the way people think, interact, work and make decisions. Ann's time in Mexico and Peru working with rural populations increased her love and understanding of the Hispanic culture. She provides true-life illustrations and teaches practical skills that help companies tap into the fast growing Hispanic market and serve it effectively.

 

Speaking Topics

  • Hispanic culture and how it affects your business -Yes does not mean yes, no does not mean no and Manana may not mean tomorrow
  • Understanding the Hispanic Consumer
  • Developing your Hispanic Customer Service
  • Effective Spanish words and phrases
  

Education, Special Training and Certifications:

Ann earned her MBA at Wake Forest University.